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Data Management Support

For industry professionals who work with Autodesk’s Vault software.

Support Designed for You

Our team helps you maintain and manage your data within your Vault subscription. We offer support for Vault Basic, Workgroup, and Professional through two plans: Standard and Enterprise. We’ll work with you to choose the right plan for you.

Vault Standard Support Plan

Vault Versions: Basic, Workgroup, and Professional

  • Upgrade and health check
    Yearly allowance of up to 8 hours. Upgrade services are available for an additional charge on a time and expense basis. Such services may include planning, system preparation, large database/filestore upgrades, server moves, and test environments.


  • Vault server support


  • End-user support


  • Service pack and update installations
  • coolOrange powerEvents


  • coolOrange power Jobs


  • Automation and customization


  • Weekend engagements


  • Replication sites
  • Client installs (with the exception of one test client and job processor)


  • Integrations


  • Some exclusions may not apply where additional services have been agreed upon or purchased

Vault Enterprise Support Plan

Vault Versions: Professional and Workgroup

  • Server and end-user technical support

  • Service pack and hot fix installation if necessary

  • Job processor technical support

  • Automation and customizations
    Only if Team D3 implemented or certified.

  • Integrations
    Only if Team D3 implemented or certified. Example integrations include: Integrations to ERP, integrations to Fusion Manage or other integrations to custom apps.

Our managed maintenance services are performed regularly, on a weekly, monthly, or quarterly basis. 

  • Job processor maintenance


  • Replication


  • Connection maintenance


  • SQL maintenance
    Backup maintenance
  • Yearly upgrade or health check


  • Service pack and hot fix installation as needed
  • Client installs, except for one test client and the Job Processor


  • Automation and customizations not developed and/or implemented by Team D3

How to Reach Support

Our support specialists are software experts who have years of industry experience. Please reach out through one of our convenient options below.

Available Hours: Mon-Fri | 7:00 AM to 7:00 PM CST

Live Chat

Use our live chat in the bottom right corner of our website.

You can email us at

Rather talk on the phone?
Call us at 855-212-0178.

Data Management Support Plan FAQs

Yes, our Data Management Support plan is not intended for training, how-tos, detailed workflow documentation, programming and customization, data management, post-processor creation and modifications, or CAD support. We offer these services as optional agreements. Please reach out to learn more.

Of course! You can have a support plan with us even if your software subscription is through Autodesk.

Basic, Workgroup, and Professional.

We have you covered! We offer support plans spanning PLM, CAM, and Advanced Manufacturing. Visit our main Support page to find additional software plans.

Start A Conversation With Us

See which plan fits you. Our team is ready to help!